Q1. Delivery Guaranteed
We have a 100% safe and secured delivery guarantee. We also issue a reshipment if for some reason caused by us your package did not get delivered.
Q2. Which Payment Methods Are Accepted?
We accept Zelle and Bitcoins (10% discount with bitcoin payment). We advice clients to use crypto currencies for payments as they add an extra layer of security and anonymity.
Q3. How Long Will Delivery Take?
We offer two types of delivery (Express and Flat/regular). Express delivery is next day delivery while flat takes 2-4 days for delivery.
Q4. How Secure Is Shopping Online?
Our payment process is very discrete and safe so our clients are safe also packages are packed discretely by professionals and no signature is also required for delivery.
Q5. What Exactly Happens After Ordering?
After ordering you will get an email on how to make payment which after payment is made and confirmed you will receive the tracking information for your package within 1-2 hours.
Q6. Do You Ship To My Country?
We ship our products worldwide.
Q7. How long will my refund take?
Ketamine Store processes cancellations immediately. It can take up to 5 business days for the refund to appear on your payment method.
Q8. What is the Referral Program?
Our referral program is an easy way to earn extra savings. Invite friends with your referral stating your name and previous order number and get $10 off your next purchase after they pick up their medication or have it delivered.
Q9. How long will it take to receive my medication?
After you place your order online and payment is confirmed, We will start processing your order immidiatly. If additional action from you is required in order to obtain your prescription, we will reach out to let you know.
Once done processing, your order will be shipped via USPS First Class, UPS shipping, FedEx or Pelican Mail Services. We’ll email you a tracking number.
Q10. Can my medication be shipped to a PO Box?
Yes, your medication can be shipped to a P.O. Box. For medications that require expedited shipping, such as those requiring refrigeration, a physical address will be required.
Q11. Do I need to be home to receive my medication?
No, you don’t need to be home to receive your medication shipments.
Depending on your address provided, if 100% valid delivery will be done on time, and don’t require a signature.
Q12. What should I do if I haven't receive my medication?
Once our pharmacy team receives your prescription, you can expect your medication to arrive within 2-5 business days and for overnight delivery takes 1day at most. All deliveries are subject to delays. We recommend checking your tracking number in which was emailed to your provided email address for the most up-to-date delivery information.
Information may be sent from the shipping company always endevor to check from time to time.